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Any questions? We are here to help!

  • Why does it take 3 days to deliver canelés?
    All of our canelés are baked to order to minimize waste and ensure freshness. (No one likes a soggy canelé) The perfect canelé also requires the batter to sit for 48 hours before baking. We hope to be able to fulfil orders faster as our business ramps up.
  • What is your delivery service area?
    We currently deliver within a 10km radius of Parliament Hill. We also allow free pickup downtown Ottawa. We hope to offer wider delivery services in the near future. Brick & Mortar shop coming soon.
  • How much does delivery cost?
    Delivery is free within a 5km radius from Parliament Hill. For areas between 5km and 10km, there’s a $5 delivery fee.
  • Can I track my order?
    We currently don’t offer order tracking, but we’ll coordinate with you to make sure you're home for delivery. We’ll keep you updated!
  • Order Cancelation Policy
    Orders cancelled 72 hours prior to the delivery date are eligible for a full refund We are only able to offer 50% refunds to orders cancelled within 72 hours
  • What payment methods do you accept?
    We accept all major credit cards, Visa Debit, and we even take Interac e-Transfer for your convenience!
  • Do you offer gift cards?
    We don’t offer gift cards at the moment, but e-gift cards are coming soon! Stay tuned!
  • What if I have unique dietary requirements?
    Absolutely! Email us at emilyhubakes@gmail.com with your details, and we’ll do our best to make adjustments for you.
  • How long do canelés remain good for?
    Best to be eaten on the same day for guaranteed freshness and flavour. Can be refrigerated for 2 days.
  • What is the minimum order cost?
    The minimum order is a box of 6 canelés ($23 value).
  • Do you offer gluten-free, vegan, keto, or sugar-free options?
    We offer gluten-free and vegan options on custom orders only.
  • When will the holiday-themed desserts be available until?
    The following items will be available for order until January 5, 2025: - Mint chocolate canelés - Caramel canelés - Christmas wreath Basque cheesecake
  • Can I pre-order for a specific date closer to Christmas?
    The latest pre-order date is December 21, 2024.
  • Do you take custom orders for the holiday season?
    Yes. These orders have to be placed 5 days ahead of the desired date of delivery/pick-up.
  • Do you offer gift packaging or personalized messages for Christmas?
    We offer our normal packaging with a Christmas card (if needed) and add a personalized message on request.
  • Can I send (deliver) this directly to someone as a gift?
    Yes. We also offer to deliver your order to someone as a gift.
  • Can I choose a specific delivery date/time, especially around Christmas?
    Yes. The last delivery date/time slot available will be December 24, 2024 at 2:00 P.M.
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